At Mulmul, we strive to provide our customers with the best possible shopping experience. We understand that sometimes you may need to exchange or return an item, and we want to make this process as easy and convenient as possible.
1. Exchange Policy:
- We offer an exchange policy within 15 days of the date of delivery.
- The product(s) must be in their original condition, unused and unwashed, with all tags and labels intact.
- The customer must ship the product(s) back to us, or pay Rs.150 for reverse pick up.
- The exchange will happen only once.
- The exchange must be sent to us within 15 days from the date you received the parcel.
2. Return Policy:
- We offer a return policy within 7 days of the date of delivery.
- The product(s) must be in their original condition, unused and unwashed, with all tags and labels intact.
- The customer must ship the product(s) back to us, or pay Rs.150 for reverse pick up.
- The return will happen only once.
- Refunds will be processed through bank transfer.
- The refund may take up to 12 working days to reflect in your account.
- The return must be sent to us within 7 days from the date you received the parcel.
3. Product Defects:
- No exchange or refund will be done for any product defects after a period of 2 months from the date of delivery.
If you have any questions or concerns about our Exchange and Refund Policy, please do not hesitate to contact us via email at orders@shopmulmul.com or call our customer care at 9810220059 from Monday to Saturday, between 10:30 AM to 6:30 PM (IST).